Getting Started
Quick Start Guide
Set up your account, invite your team, upload your first Knowledge Pack, and submit your first AI Request in under 10 minutes.
User Management
How to invite users, assign roles (Admin/Manager/Associate/Client), manage permissions, and configure MFA requirements.
Knowledge Packs
Upload documents, organize by topic or client, manage access controls, and understand how the AI uses your uploaded content.
Reports & Deliverables
Generate AI reports, review and approve drafts, deliver to clients, and manage the full output lifecycle.
Frequently Asked Questions
Can my clients see my prompts?
No. Clients can only see deliverables that have been explicitly marked as READY or DELIVERED. Your internal prompts, drafts, and working documents are invisible to the Client role.
What happens if I exceed my AI Request limit?
On paid plans, you'll receive a notification at 80% usage. If you hit 100%, additional requests are paused until the next billing cycle or you upgrade your plan. Enterprise plans have custom limits.
Can I export my data?
Yes. Admins can export all organization data (documents, reports, audit logs) at any time from the Admin dashboard. Data is exported as a ZIP archive with structured JSON metadata.
How do I cancel my account?
Admins can initiate account deletion from Settings → Account → Delete Organization. There's a 7-day grace period before data purge begins. See our Data Retention Policy for full details.
Contact Support
Can't find what you need? Email support@yourai.com and our team will respond within 24 hours (4 hours for Enterprise customers).